DelOro Casino Privacy Policy

At DelOro, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at https://www.DelOro Casino.com/. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

Who We Are

DelOro Casino is operated by Anj of Gold, registered under number 3-102-907122, Av. Pastor Diaz, Provincia de Puntarenas, Jaco, 61101, Costa Rica. Payments on our platform are processed by JNAGCUR CYPHERS HOLDINGS LTD, registration number HE 450368, Agias Zonis & Thessalonikis, Nicolaou Pentadromos Center, Block B, Floor 10, Office 1001A, 3026, Limassol, Cyprus. We operate under an Anjouan licence and serve players across more than 50 countries. When we refer to "we", "us", or "our" throughout this document, we mean these entities collectively acting as the data controller for your personal information.

Information We Collect

When you interact with our Del Oro Casino and Sportsbook platform, we may collect the following categories of personal data:

Information You Provide Directly

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and proof of identity documents
• Payment information, including bank account details, card numbers, and cryptocurrency wallet addresses
• Username and [aElu9w_pWBV(#Cb credentials for your DelOro account login
• Communications you send us via live chat, email, or support requests
• KYC documentation such as government-issued ID, bank statements, and proof of address

Information We Collect Automatically

• IP address, device type, browser type, and operating system
• Gameplay history, session duration, wagering activity, and transaction records
• Cookies and similar tracking technologies (see our Cookie section below)
• Geolocation data to enforce our restricted country policy
• Log data including pages visited, links clicked, and timestamps

How We Use Your Information

At DelOro, we use the personal data we collect for the following purposes:

• To create and manage your account and verify your identity in accordance with KYC and AML obligations
• To process deposits and withdrawals, and to detect and prevent fraudulent or suspicious transactions
• To provide access to all casino and sportsbook games, bonuses, and promotional offers available on our platform
• To comply with our legal obligations under applicable law, including our Anjouan gaming licence requirements
• To communicate with you regarding your account, promotions, and support requests
• To enforce our Terms of Use, Bonus Policy, and Responsible Gaming obligations
• To improve the functionality, security, and user experience of our website and mobile application
• To send you marketing communications where you have provided consent or where permitted by law

Legal Basis for Processing

Our DelOro platform processes your data on the following legal bases:

• Contractual necessity — processing required to deliver our gaming and payment services to you
• Legal obligation — processing required to comply with AML, KYC, and licensing requirements
• Legitimate interests — fraud prevention, security monitoring, and service improvement
• Consent — for marketing communications and non-essential cookies, which you may withdraw at any time

Cookies and Tracking Technologies

We at DelOro use cookies and similar tracking tools to enhance your experience on our site. Cookies allow us to remember your preferences, keep you logged in, and analyse how our platform is used. We use the following types of cookies:

• Essential cookies — required for the site to function, including session management and security features
• Analytical cookies — help us understand how users navigate our platform so we can make improvements
• Marketing cookies — used to deliver relevant promotions and offers based on your activity
• Preference cookies — remember your language, currency, and display settings

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may impact your ability to use certain features of our site, including your del oro casino login.

Sharing Your Information

We do not sell your personal data to third parties. However, our Del Oro Casino operations require us to share certain data with trusted third parties in specific circumstances:

• Payment processors — including JNAGCUR CYPHERS HOLDINGS LTD and cryptocurrency processing providers, to handle your financial transactions
• Game providers — such as Pragmatic Play, Endorphina, Habanero, Red Tiger, and others, to deliver gaming services
• Regulatory authorities — where disclosure is required by our Anjouan licence or applicable law
• Identity verification services — to complete KYC checks and fraud prevention procedures
• Analytics and marketing partners — strictly on a data-processing basis, subject to confidentiality agreements

All third parties we work with are contractually required to handle your data securely and in compliance with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, this means we hold account and transaction records for a minimum of five years following account closure, in line with standard AML retention requirements. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@DelOro Casino.com or contact@DelOro Casino.com. We will respond to all verified requests within a reasonable timeframe in accordance with applicable law.

Security Measures

We at DelOro implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include data encryption, secure server infrastructure, two-factor authentication options for your account, and strict internal access controls. While we do our utmost to safeguard your information, no online transmission is entirely risk-free, and we encourage you to use a strong, unique [aElu9w_pWBV(#Cb for your del oro casino login and to enable two-factor authentication where available.

Responsible Gaming and Data

Our DelOro platform takes responsible gaming obligations seriously. Where you request self-exclusion — whether through your account settings, email, or our 24/7 live chat — we will process your request and apply restrictions to your account accordingly. Data related to self-exclusion and responsible gaming measures is handled with the highest level of care and retained for the purposes of enforcing those restrictions.

International Data Transfers

As an offshore, multi-region brand accepting players from more than 50 countries and operating in more than 25 currencies, we may transfer your personal data across international borders. Where such transfers occur, we ensure appropriate safeguards are in place, including contractual protections with our data processors. Our Terms of Use are governed by the laws of Costa Rica, and the Costa Rican courts hold jurisdiction over applicable disputes.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal requirements, or data practices. Where material changes are made, we will notify you via email or through a prominent notice on our site. We encourage you to review this page periodically. Continued use of the Del Oro Casino and Sportsbook platform following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your data rights, please reach out to our support team:

• Support & Complaints: support@DelOro Casino.com
• General Enquiries: contact@DelOro Casino.com
• Affiliate Programme: affiliate@DelOro Casino.com

Our support team is available 24/7 via live chat and email. We are committed to resolving all privacy-related enquiries promptly and transparently. At DelOro, your trust is our priority — and protecting your data is at the heart of everything we do.