DelOro Casino Responsible Gaming

At DelOro Casino, we believe that gambling should always be an enjoyable and entertaining activity. We are deeply committed to promoting responsible gambling practices across every aspect of our platform. Our mission is to provide a safe, fair, and transparent environment where players can make informed decisions about their gaming habits. Here at DelOro Casino, we take problem gambling seriously and have put comprehensive tools, resources, and policies in place to support every player who uses our services.

Our Commitment to Safe Gambling

We at Del Oro Casino and Sportsbook recognise that for some individuals, gambling can become harmful. That is why our responsible gaming framework is built around prevention, early intervention, and ongoing player support. We understand that maintaining a healthy relationship with gambling is a personal responsibility — but we are here to help at every step. Our DelOro Casino platform is designed to give you full control over how you engage with our services.

Gambling is intended for adults only. You must be at least 18 years of age, or the minimum legal gambling age in your jurisdiction of residence, whichever is higher, to register and play on our platform. It is your responsibility to ensure that gambling is legal in your country before accessing our services.

Recognising Problem Gambling

We encourage all players to periodically reflect on their gambling behaviour. Problem gambling can affect anyone, and recognising the warning signs early is crucial. At Del Oro, we ask you to consider whether any of the following apply to you:

You spend more money on gambling than you can afford to lose
You find it difficult to stop gambling once you have started
You gamble to escape stress, anxiety, or personal problems
You borrow money or sell possessions in order to fund gambling
You feel irritable or restless when attempting to cut back
You neglect work, family, or social obligations because of gambling
You chase losses by placing further bets after losing
You hide your gambling activity from those close to you

If you identify with any of these signs, we strongly encourage you to make use of the responsible gaming tools available in your account settings or to contact our 24/7 live support team immediately. Our DelOro Casino support agents are available around the clock via live chat and can direct you to the appropriate resources without judgment.

Responsible Gaming Tools Available to You

We provide a range of practical tools designed to help you maintain control over your gambling activity. These tools are accessible directly through your account settings, and our team is always available to assist you in activating them.

Self-Exclusion

At DelOro Casino, we offer a self-exclusion facility that allows you to temporarily or permanently restrict access to your account. Self-exclusion can be activated directly through your account settings, where you can choose from a range of exclusion periods. Alternatively, you may request self-exclusion by emailing us at support@DelOro Casino.com or by contacting our 24/7 live support team. Once a self-exclusion request is submitted, we ask you to confirm receipt of our response to ensure the process has been completed successfully.

Please note that self-exclusion at Del Oro Casino applies to this brand only. If you wish to extend your exclusion to other brands under the same licensing umbrella, you must submit an express request to our Support Team. We do not process gambling addiction-related requests through our ticket system — please use live chat or email for these matters.

Account Controls and Limits

Our Del Oro platform gives you the ability to manage your activity through a series of personal limits. We recommend that all players review these settings regularly and adjust them according to their circumstances:

Deposit limits — set daily, weekly, or monthly caps on how much you can deposit into your account
Wagering limits — control the total amount you can bet within a defined period
Loss limits — restrict the maximum amount you are permitted to lose over a set timeframe
Session time reminders — receive notifications about how long you have been playing
Cooling-off periods — take a short break from gambling without committing to full self-exclusion

Account Security and Two-Factor Authentication

We at DelOro Casino offer two-factor authentication as an additional layer of protection for your account. Enabling this feature helps prevent unauthorised access and ensures that your account and funds remain secure. We strongly encourage all players to activate this option through their account security settings.

Protecting Minors

We are absolutely committed to preventing underage gambling. Our Del Oro Casino registration process requires all players to confirm that they are of legal gambling age. We conduct Know Your Customer (KYC) verification checks and reserve the right to request identity documents at any stage, including prior to processing withdrawal requests. Any account found to have been opened by a person under the legal minimum age will be closed immediately and all associated funds forfeited.

We also strongly advise parents and guardians to use parental control and internet filtering software to prevent minors from accessing any gambling websites, including ours. We do not extend bonuses, promotional codes, or any other offers to minors, individuals with gambling addictions, or residents of jurisdictions where gambling is prohibited. For information about our current promotions for eligible players, visit our DelOro Casino bonus page.

External Support Organisations

We recognise that our responsible gaming tools are most effective when used alongside professional support. If you or someone you know is struggling with gambling-related harm, we encourage you to reach out to one of the following independent organisations:

GamCare — www.gamcare.org.uk — free support, information, and counselling for anyone affected by problem gambling
Gamblers Anonymous — www.gamblersanonymous.org — a fellowship of individuals who share their experience to help others recover
BeGambleAware — www.begambleaware.org — provides guidance and refers individuals to specialist support services
GamStop — www.gamstop.co.uk — a free self-exclusion scheme for online gambling sites licensed in Great Britain
Gordon Moody Association — www.gordonmoody.org.uk — offers residential and online therapy programmes for problem gamblers

Our Licensing and Regulatory Framework

DelOro Casino operates under a licence issued by the Anjouan licensing authority. Our operator, Anj of Gold (registration number 3-102-907122), is based at Av. Pastor Diaz, Provincia de Puntarenas, Jaco, 61101, Costa Rica. Payment services are processed by JNAGCUR CYPHERS HOLDINGS LTD (registration number HE 450368), located in Limassol, Cyprus.

At Del Oro, we are bound by the regulatory requirements of our licence, which include obligations relating to responsible gaming, player protection, anti-money laundering compliance, and fair play. Our Terms of Use are governed by the laws of Costa Rica, and any disputes are subject to Costa Rican jurisdiction.

Contact Us About Responsible Gaming

If you have concerns about your gambling, or would like help accessing any of our responsible gaming tools, please do not hesitate to reach out to us. Our Del Oro support team is available 24 hours a day, 7 days a week through live chat. You may also contact us by email at support@DelOro Casino.com for support and complaints. We take every responsible gaming enquiry seriously and will respond promptly and compassionately to all requests for assistance.

At DelOro Casino, we are committed to being a partner in your wellbeing — not just your entertainment. We want every player to enjoy our platform responsibly, within their means, and for the right reasons. Getting started safely is simple through the DelOro Casino sign up process, where our tools are available from day one. Play smart, play safe, and never hesitate to ask for help when you need it.

Content updated: July 24, 2026