DelOro Casino Terms and Conditions

Welcome to DelOro Casino. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. We encourage you to read this document carefully before registering an account or placing any bets. These terms govern your use of the Del Oro Casino and Sportsbook platform, including all games, promotions, and payment services we provide. If you do not agree with any part of these terms, you must not use our services.

1. About Us

At DelOro Casino, we operate under the name Anj of Gold, registered under number 3-102-907122, with our registered address at Av. Pastor Diaz, Provincia de Puntarenas, Jaco, 61101, Costa Rica. Payments on our platform are processed by JNAGCUR CYPHERS HOLDINGS LTD, registered under number HE 450368, Agias Zonis & Thessalonikis, Nicolaou Pentadromos Center, Block B, Floor 10, Office 1001A, 3026, Limassol, Cyprus. We hold a licence issued by Anjouan, and our services are governed by the laws of Costa Rica. Only the English version of these Terms and Conditions is to be considered authoritative; in any case of inconsistency between language versions, the English version prevails.

2. Eligibility and Account Registration

At Del Oro Casino, we require all players to meet the following eligibility criteria before registering an account:

• You must be at least 18 years of age, or the higher minimum legal age applicable in your jurisdiction of residence.
• It is your sole responsibility to ensure that using our services is lawful in your country of residence.
• We do not accept players from the following blocked jurisdictions: USA, Cyprus, Comoros, Korea, Iran, Myanmar, Russia, and Ukraine.
• Upon registration, you also warrant that you are not a resident of Curacao, Iraq, St Maarten, Statia, or the USA.
• We permit only one account per individual, household, IP address, and device. Duplicate accounts may be closed and all associated winnings and bonuses forfeited.
• Employees and former employees of our service providers, affiliated persons, and their family members are prohibited from registering accounts.

At DelOro, we reserve the right to close any account found to contain false or misleading profile information, with all associated funds revoked.

3. Know Your Customer (KYC) and Verification

Our Del Oro Casino platform applies strict identity verification procedures in compliance with anti-money laundering regulations. On your first withdrawal, we may request the following documentation:

• A copy of a government-issued photo identification document
• Proof of address (e.g., a utility bill or bank statement)
• Credit or debit card images (both sides, with only the first 6 and last 4 digits visible; the CVV/CVC must be obscured)
• Proof of ownership of any payment method used on your account
• Phone verification and/or face verification, where required

We at DelOro Casino reserve the right to request additional documentation at any time in accordance with our AML obligations. A withdrawal request will not be processed until all required verification is complete and all wagering requirements have been met.

4. Deposits and Withdrawals

4.1 Deposits

At Del Oro, we accept deposits via Bank Transfer, Credit Card (Mastercard/Visa), Skrill, PaysafeCard, Neteller, MiFinity, Cryptocurrency, Rapid by Skrill, Google Pay, Apple Pay, Jeton, and Interac, among other methods. All deposits carry a 0% fee, are processed instantly, and are subject to a minimum of 10 and a maximum of 5,000 per transaction in your account currency.

We do not accept cash, cheques, or third-party deposits. All payments must originate from an account or card registered in your name. Where a third-party deposit is detected, all associated winnings are forfeited and the deposit returned to its rightful owner.

4.2 Withdrawals

Our DelOro Casino processes withdrawals 24/7, including weekends, with instant processing and a 0% fee. The minimum withdrawal amount is 10 and the maximum is 5,000 per transaction. Available withdrawal methods include Bank Transfer, Skrill, Neteller, MiFinity, Cryptocurrency, Jeton, and Interac.

Please note the following withdrawal conditions:

• Every deposit must be wagered at least 3 times before a withdrawal is permitted. Failure to meet this requirement may result in the funds being withheld on suspicion of money laundering.
• Where winnings exceed 1,000 USD, we reserve the right to pay out in any increment of our choosing.
• Where a player wins more than 50,000 EUR (or the equivalent), we reserve the right to divide the payout into monthly instalments of up to 50,000 EUR until the full amount is settled.
• Funds labelled as "Bonus" or funds stuck in an aborted game cannot be withdrawn.
• We reserve the right to amend maximum transaction limits for any payment method at any time without prior notice.

5. Bonuses and Promotions

At DelOro Casino, we offer a range of promotional offers including a 150% Welcome Bonus, weekly deposit bonuses, cashback promotions, and our exclusive VIP Telegram Club. All bonuses are subject to the following general rules:

• Bonuses are limited to one per individual, household, address, email address, deposit instrument, bank account, phone number, device, and/or IP address.
• The minimum deposit required to activate any bonus is 10 USD unless otherwise stated.
• Standard casino bonus wagering is 30 times the bonus amount; sportsbook bonus wagering defaults to 15 times the bonus amount.
• All bonuses expire within 30 days of being awarded. Wagering must be completed before expiry.
• Cancelling a bonus before wagering requirements are met voids all funds generated by that bonus, with no reinstatement.
• Free spins winnings carry no wagering requirement; the maximum withdrawal from free spins bonuses is 50 EUR or the currency equivalent.
• Any personalised bonus above 100% is sticky unless otherwise stated.
• Promotion codes must not be forwarded to individuals in restricted regions, minors, or persons with a gambling addiction.

We at Del Oro Casino treat any attempt to manipulate bonus conditions — including building value with bonus funds, losing the bonus, and cashing out a secondary deposit — as bonus abuse. This may result in permanent account termination.

6. Welcome Bonus Specific Terms

Our DelOro Casino Welcome Bonus offers 150% on your first deposit, up to a maximum bonus amount of 1,500 (advertised cap of £1,000 on the offer page). The wagering requirement is x35 applied to the bonus amount. Key conditions include:

• Only slots may be used to fulfil the wagering requirement; using any other game type constitutes bonus abuse.
• The maximum cash-out is 10 times the bonus amount, with a maximum payout of 1,000.
• The bonus is non-sticky and may be cancelled at any time, allowing withdrawal of real-money funds.
• Welcome bonuses are available to newly registered, first-time customers only.

7. Games and Sportsbook

At Del Oro Casino and Sportsbook, we offer an extensive library of games including slots, roulette, blackjack, baccarat, video poker, craps, keno, bingo, scratch cards, crash games, live dealer tables, and sports and eSports betting. Our game providers include Pragmatic Play, Endorphina, Habanero, Red Tiger, Thunderkick, Blueprint Gaming, RealTime Gaming, and many others.

We reserve the right to add or remove games from our platform at our sole discretion. In the event of a system malfunction, all wagers are void and amounts wagered are refunded. We accept no liability for downtime, server disruption, or technical disturbances; refunds in such cases are at our sole discretion.

8. Responsible Gaming and Self-Exclusion

At DelOro, we are committed to promoting responsible gaming. Players may self-exclude by adjusting account settings, by emailing our support team, or by contacting us via 24/7 live chat. Self-exclusion applies to our brand only and does not automatically extend to other brands. To extend exclusion, you must submit an express request to our Support Team.

We do not handle gambling addiction requests through our ticket system. Please use live chat or email for all such requests. We reserve the right to reopen a closed account where the closure reason was not stated as gambling addiction.

9. Privacy, Security, and Fraud

Our DelOro Casino platform uses two-factor authentication to protect your account. The use of VPNs, proxies, or any service that masks your real location is treated as fraudulent activity and may result in permanent account closure with all balances forfeited without prior notification.

10. Complaints and Disputes

We at Del Oro Casino handle complaints submitted via email to support@DelOro Casino.com. For general enquiries, please contact us at contact@DelOro Casino.com. Please note:

• Complaints relating to incidents that occurred more than 6 months ago will not be considered.
• Our judgment on disputed transactions is final.
• Players with an active complaint will not receive weekly cashback during the complaint period.

These Terms and Conditions are governed by the laws of Costa Rica, and the courts of Costa Rica have jurisdiction over any disputes arising from your use of our services.